Frequently Asked Questions

Orders & Payment

Do you offer Cash on Delivery (COD)?

Yes, COD is available across India along with UPI, cards, and net banking.

Can I cancel or change my order after placing it?

Orders can be changed or cancelled within a few hours of placing them. Contact us on WhatsApp or email as soon as possible.

Shipping & Delivery

How long does delivery take?

Standard delivery across India takes 4-7 business days. Same-day delivery is available within Surat.

Is delivery free?

Yes, free delivery on all orders above ₹999.

Exchange & Return

Kya main product exchange kar sakta hoon?

Haan! Size ya fit sahi nahi aaya to delivery ke 7 din ke andar exchange kar sakte hain. Product unused, unwashed aur tags ke saath hona chahiye.

Refund kab milta hai?

Damaged, defective, galat ya missing product milne par full refund ya free replacement milta hai. Delivery ke 48 ghante ke andar unboxing video ke saath humse contact karein.

Unboxing video kyun zaroori hai?

Parcel kholte waqt ek uncut video (sealed parcel aur shipping label ke saath) banane se aapka exchange ya refund bina kisi problem ke jaldi ho jata hai. Damaged ya galat product ke claim ke liye ye video zaroori hai. Poori jaankari ke liye hamari Exchange & Return Policy dekhein.

Sizing

How do I choose the right size?

Check our Size Guide page for detailed measurements on every product category.